Service Fundamentals Lab (OPRV 107)

Term: 2016-2017 Spring Semester

Faculty

Mr. Joel W Rassel
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Schedule

Mon-Wed, 8:00 AM - 9:50 AM (1/9/2017 - 5/5/2017) Location: MIT NTRC 418

Description

This lab will be based on the theories and text explored in OPRV
106. Students will learn to write work orders, evaluate flat rate
pricing guides, explore warranty administration, as well as
provide quality customer service and estimate service pricing.
Parts look up and a focus on Stihl handheld products will be a
core element of this course.