Customer Service (CA 107)

Term: 2023-2024 Fall Semester

Faculty

Devyn Rose KillionShow MyInfo popup for Devyn Rose Killion

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Schedule

Mon-Tue-Wed-Thu, 9:00 AM - 10:20 AM (8/21/2023 - 12/14/2023) Location: MIT CCTR 148
Mon-Wed, 1:30 PM - 2:20 PM (8/21/2023 - 12/14/2023) Location: MIT CCTR 148

Description

Students will learn the cycle of service as it relates to the importance of the customer. This course discusses the difference between hospitality and service and outlines the four facets of high-quality customer service. Other topics covered are serviceprofit chain, suggestive selling, ensuring profit and ensuring consistent service value. Certification by NRAEF is required for completion of this course.